Hydro responds to meter letter

BC Hydro has the responsibility to deliver power safely and securely to 1.9 million customers around the province.

I would like to respond to some misinformation that was recently published about the security of BC Hydro’s smart meters.

BC Hydro has the responsibility to deliver power safely and securely to 1.9 million customers around the province. That’s why we are installing the best available technology and equipment to meet that obligation.

BC Hydro takes the privacy of its customers seriously. All customer information will continue to be protected under the Freedom of Information and Protection of Privacy Act. This act does not allow for the disclosure of customer information to a third party unless required by law.

The new meters do not provide BC Hydro with real-time consumption information nor can they identify the specific appliance or activity that used the electricity. They record total energy consumption by the hour and send the encrypted consumption data to BC Hydro three times a day. The data is transmitted through secure channels, processed in secured facilities, and managed by rigorous access control policies.

Further, the smart metering program is about more than just exchanging meters – it’s about upgrading the province’s aging electricity grid. Now that 95 per cent of the new meters have been installed, customers are beginning to see the benefits of a more modern electrical system.

For example, smart meters have made it possible for customers to see more timely information about their electricity use through their secure MyHydro account. This new feature allows customers to track their energy use by the hour up to the previous day and see their projected cost for the current billing period. This feature and other conservation tools will help customers conserve energy and save money.

The automated billing system will also eliminate routinely estimated bills and manual data entry errors, ensuring customers are billed only for the power they use in that billing period.

Later this year, customers will benefit from automatic outage detection that will help our crews restore power faster and safer.

We thank customers for their support and patience as we work to modernize our electricity system so we can continue to safely provide the electricity needed to power homes and business around the province every day.

 

Gary Murphy

Chief Project Officer, Smart Metering and Infrastructure

BC Hydro

 

 

Just Posted

New Denver losing 24/7 emergency care

Doctor shortage prompts change to local emergency room hours

New Glade ferry enters testing phase

The Glade II will be able to carry heavier loads and will emit less greenhouse gases.

Freezing rain warning in effect for B.C. Southern Interior

Environment Canada issued the freezing rain warning for most of the Southern Interior Tuesday morning

Smiles all around as province announces emergency ward funding

$2.1 million to go to much-needed upgrades

As avalanche danger grows, BC heli-skiers exercise caution

Company relies on guides’ decades of experience

B.C. cougar kitten rescued after mother struck by vehicle

Conservation Officers find home for young kitten found dehydrated and frostbitten near Williams Lake

Animal protection group urges B.C. vet association to ban cat declawing

Nova Scotia was the first Canadian province to ban declawing

Barenaked Ladies, Steven Page, to be inducted into Canadian Music Hall of Fame

Canadian band to get top honours at 2018 JUNO Awards

B.C. out of the running for Amazon’s next headquarters

Toronto is the only Canadian city left in the running despite the province backing Metro Vancouver’s bid for new Amazon headquarters

B.C. hockey player nominated for Hobey Baker Award

Myles Powell is a forward at Rochester Institute of Technology

Post interest rate hike debt tips

What to do about your debt and mortgages after the interest rate hike

Foreign workers sleeping in Alberta Burger King basement

Alberta Health Services said its inspectors found foreign workers sleeping in the basement of the Lethbridge restaurant

Court application halts release of bread price-fixing documents

Bread price-fixing documents won’t be unsealed Thursday, Loblaw says

Pharrell and N.E.R.D to headline NBA All-Star halftime show

11-time Grammy winner Pharrell and his hip hop-rock band N.E.R.D. will headline the halftime show at the 2018 NBA All-Star game in Los Angeles

Most Read