Upgrades to the tower should be complete this week. File photo, Black Press

Wonky cell service due to upgrading, says Telus

Repairs should be done by end of week.

Cell phone users in Nakusp may have to put up with service interruptions for a few more days.

Officials with Telus say workers doing improvements are the reason for problems with mobile services this week that have seen wireless users from Nakusp putting up with dropped calls and no signal strength.

“TELUS crews have been in the area working to upgrade some of the equipment on the tower,” says Liz Liz Sauvé, a communications manager for Telus in western Canada. “In order to complete some of the work required, crews need to turn down some equipment intermittently which is why customers have seen some short temporary disruptions to their service.”

Locals have been posting their frustrations to Facebook community boards for several days.

“Is anyone else having terrible service (TELUS) on their cell phones today?,” posted Trisha Albertine on Tuesday. “I keep going in and out of service and can’t make a call to save my life.”

“I didn’t have cell service all day till about 3 p.m.,” added Faye Fox.

Sauvé says the tower enhancements will increase its capacity in the area, and customers “area will experience a higher quality of service such as faster speeds and fewer dropped calls”.

She says technicians have been trying to only turn down equipment at slow times during the day and at night to lessen the service impact.

“We anticipate all the work will be done by the end of the week, and everyone should see their service return to normal,” she said.


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