Direct internet too expensive for Trout Lake says Telus

Telus representatives recently visited Trout Lake to explain to residents why wired internet service wasn’t an option for residents there.

Telus representatives recently visited Trout Lake to explain to residents why wired internet service wasn’t an option for residents there.

TELUS general manager for the Southern Interior Steve Jenkins and Telus Ambassador Aurora Sekela was on hand at a community meeting to explain why Trout Lake homes would be receiving internet service provided by a local Internet service provider (ISP) using wireless broadband rather than individual connections from Telus.

Jenkins began by saying that it was his job to be transparent while answering the question “what does Internet in Trout Lake mean?”

The world wide web’s arrival in the town began back in 2010 with a ruling by the Canadian Radio-television and Telecommunications Commission (CRTC). To make up for not meeting service standards clients were paying for, Telus was ordered to deploy broadband Internet service to 159 rural communities in B.C., Alberta and Quebec.

As of Nov. 28, there is now a fibre optic cable connection into Trout Lake which feeds information in and out of the town’s ISP run by John Wall.

Telus rep Jenkins told the residents that Telus is not in a position to provide last-mile service, that local service is the responsibility of a local ISP. In the event that there is no ISP, Telus is required to provide service for one year, said Jenkins, but due to concerns that the corporation could force smaller ISPs out of business, Telus is not allowed to be the local provider.

This didn’t sit well with all audience members, and one person taking in the meeting via phone commented that Telus drops the service off, but if there’s a problem with the ISP, the clients have no recourse.

One of the issues raised by residents was a concern that the ISP might be monitoring information. The meeting erupted in opinions: security concerns, questions about proof whether there was cause for concern, accusations of a personal vendetta, that Telus wasn’t living up to the CRTC requirements.

Jenkins pulled the meeting back on track, noting that emotions were running high. He stated firmly “Telus will not be coming back to deliver retail service.” The cost of a single switching unit to run a line to a residence cost approximately $100,000 said Jenkins, and Telus would not be picking up the bill for that.

He also offered a brief technical explanation of how package switching, the backbone of Internet information worked, and that the ISP was not monitoring content, but volume.

John Wall, responsible for the Trout Lake ISP, told the Arrow Lakes News that the town’s wireless system was like any other, complete with the same security issues.

“We have anti-spyware, anti-virus, anti-phishing software,” he said, but like any system there are no guarantees.

What Wall could guarantee was that the ISP itself was not monitoring content.

“We’re sure not going to waste our time spying on people,” said Wall, who compared the ISP to standing on an overpass watching traffic go by. “We can see how many cars and how fast they’re going, but not where they’ve been and we don’t care.”

The biggest concerns for Wall as the provider are congestion and “collisions” when service gets interrupted, or if a tower goes down.

Wall understands that people in the community are frustrated they can’t get direct Telus connections.

“I can understand them being upset by it,” he said, and put their fears of being spied on down to a lack of knowledge about how the internet works. “I didn’t know anything about the internet, I worked in the oil patch,” said Wall about his life before getting involved with the Internet Society.

 

Just Posted

What’s Up: Things to see and do on Family Day

There’s plenty of fun to be had across the West Kootenay this coming long weekend!

Call a foul on cancer with the Pink Whistle Campaign

Local basketball referees are raising money for cancer research

Man found dead identified as Andreas Pittinger

Pittinger was known locally for hosting a radio show

Biologists discover another female calf in depleted South Purcell Mountain Caribou herd

Calf will be moved to Revelstoke maternity pens, then released

Man seriously hurt after police shooting near Nelson

Incident has been reported to provincial police watchdog

Trudeau’s principal secretary, Gerald Butts, resigns amid SNC-Lavalin furor

Butts categorically denies the accusation that he or anyone else in the PMO improperly pressured former attorney general Jody Wilson-Raybould

Lost a ring? This B.C. man will find it for you

Chris Turner founded The Ring Finders, an international directory of metal detector hobbyists

Poverty coalition has high hopes for B.C. poverty reduction strategy

Funding allocation expected to be released with 2019 budget

East Kootenay mine deaths prompt safety initiatives

Teck produces educational video, introduces new procedures after contractor drowns at Fording River

‘How did we get here?’: B.C. mom of transplant recipient worries about measles outbreaks

Addison, 7, cannot get a live vaccine because she has a heart transplant

NDP Leader Jagmeet Singh calls for public inquiry over SNC-Lavalin questions

Vancouver member of Parliament Jody Wilson-Raybould resigned from cabinet last week

Canadian airlines waiting for guidance from Ottawa over X gender option

Major U.S. airlines said they will change their process so passengers can identify themselves along non-binary lines

Moose Hide campaign takes message to Canadian schools

Campaign launches new K-12 education platform

‘Violent’ B.C. man wanted on Canada-wide warrant

Prince George man with ties to Vernon sought by police

Most Read