An Air Canada jet takes off from Halifax Stanfield International Airport in Enfield, N.S. on Thursday, March 8, 2012. Canadian airlines must now offer more compensation to passengers for inconveniences. (THE CANADIAN PRESS/Andrew Vaughan)

An Air Canada jet takes off from Halifax Stanfield International Airport in Enfield, N.S. on Thursday, March 8, 2012. Canadian airlines must now offer more compensation to passengers for inconveniences. (THE CANADIAN PRESS/Andrew Vaughan)

Canadian airline passengers to be eligible for $1,000 in compensation for delayed flights

Passengers can also receive compensation for overbooking, lost luggage and other inconveniences

  • Dec. 12, 2019 12:58 p.m.

Airline travellers can look forward to some better rights, and just in time for the holiday season.

The second phase of the new Air Passenger Protection Regulations from the Canadian Transportation Agency is coming into effect on Dec. 15.

Passengers will then be eligible for up to $1,000 in compensation for flight delays and cancellations within an airline’s control that are not safety-related.

ALSO READ: Transport watchdog fines four airlines $45,000 under new passenger bill of rights

“The Air Passenger Protection Regulations establish a clear, consistent set of minimum airline obligations towards passengers if, for example, their flight is delayed or cancelled, they’re bumped from an overbooked flight, they sit on a plane during a tarmac delay, or their bag is lost or damaged,” said Scott Streiner, the agency’s chair and CEO.

“Thousands of Canadians participated in the consultations that helped shape these new rules. We’re grateful for their input and confident that these groundbreaking regulations will help ensure passengers are treated fairly if their air travel doesn’t go smoothly.”

ALSO READ: Air Canada forced girl, 12, to remove hijab

Airlines will also be responsible for re-booking or refunding passengers when flights are delayed, including using a competing airline. During such a delay, airlines are to provide food, drink and accommodations, and must allow children aged 14 and under to sit near an accompanying adult at no extra charge.

Passengers would receive different levels of compensation, depending on the size of the airline and length of the delay.

New compensation rules under the Canada Transport Act (screenshot/ gazette.gc.ca)

If a passenger is denied boarding because of overbooking, they are also eligible for up to $2,400 if delays are nine hours or more.

Compensation must also be applied for baggage that’s been damaged, or lost for 21 days or more. This could include reimbursement of the fees paid for that baggage.

vnc.editorial@blackpress.ca

Like us on Facebook and follow us on Twitter
and Instagram

Air CanadaAirline Passenger bill of rights

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Toronto’s Mass Vaccination Clinic is shown on Sunday January 17, 2021. THE CANADIAN PRESS/Frank Gunn
Interior Health reports 2 more deaths, 83 new COVID-19 cases

Health authority also identifies new virus cluster in Fernie

South Columbia Search and Rescue called in the Nelson Search and Rescue and Kootenay Valley Helicopters to provide a long line rescue. Photo: BCSAR submitted.
Long-line rescue needed for injured hiker near Trail

Members of South Columbia and Nelson SAR and Kootenay Valley Helicopters did a long-line evacuation

A sign indicating a COVID-19 testing site is displayed inside a parking garage in West Nyack, N.Y., Monday, Nov. 30, 2020. The site was only open to students and staff of Rockland County schools in an effort to test enough people to keep the schools open for in-person learning. (AP Photo/Seth Wenig)
4 more deaths, 54 new cases of COVID-19 in Interior Health

This brings the total to 66 deaths in the region

Surrey RCMP are investigating after a pedestrian was struck and killed at 183 Street and Highway 10 Friday night. (File photo)
Castlegar Sculpturewalk 2020 – 10 Year Anniversary Sand Sculpture. (Submitted/CBT)
CBT arts and culture grant program now accepting applications

Apply through the Kootenay Columbia Cultural Alliance

British Columbia Health Minister Adrian Dix looks on as Provincial Health Officer Dr. Bonnie Henry addresses the media during a news conference at the BC Centre of Disease Control in Vancouver B.C. (THE CANADIAN PRESS/Jonathan Hayward)
B.C. announces 485 new COVID-19 cases, fewest deaths in months

‘The actions we take may seem small, but will have a big impact to stop the virus,” urges Dr. Henry

Royal B.C. Museum conservator Megan Doxsey-Whitfield kneels next to a carved stone pillar believed to have significance as a First Nations cultural marker by local Indigenous people. The pillar was discovered on the beach at Dallas Road last summer. Museum curatorial staff have been working with Songhees and Esquimalt Nation representatives to gain a clearer picture of its use. (Photo courtesy Royal BC Museum)
Stone carving found on Victoria beach confirmed Indigenous ritual pillar

Discussion underway with the Esquimalt and Songhees about suitable final home for the artifact

Former Vancouver Giants forward Evander Kane is seen here in Game 7 of the second round of the 2009 WHL playoffs against the Spokane Chiefs (Sam Chan under Wikipedia Commons licence)
Gambling debts revealed in details of bankruptcy filing by hockey star Evander Kane

Sharks left winger and former Vancouver Giants player owes close to $30 million total

Othman “Adam” Hamdan, pictured in front of Christina Lake’s Welcome Centre, was acquitted of terrorism related charges in 2017. He has been living in Christina Lake since November 2020. Photo: Laurie Tritschler
Man acquitted on terrorism charges awaits deportation trial while living in Kootenays

Othman Ayed Hamdan said he wants to lead a normal life while he works on his upcoming book

B.C. Premier John Horgan wears a protective face mask to help prevent the spread of COVID-19 prior to being sworn in by The Honourable Janet Austin, Lieutenant Governor of British Columbia during a virtual swearing in ceremony in Victoria, Thursday, November 26, 2020. THE CANADIAN PRESS/Jonathan Hayward
Premier Horgan calls jumping COVID vaccine queue ‘un-Canadian’

Horgan says most people in B.C. are doing their best to follow current public health guidelines

Prime Minister Justin Trudeau, left, and Vancouver Mayor Kennedy Stewart share a laugh while speaking to the media before sitting down for a meeting at City Hall, in Vancouver, on Friday August 30, 2019. (THE CANADIAN PRESS/Darryl Dyck)
Vancouver mayor, Health Canada to formally discuss drug decriminalization

Kennedy Stewart says he’s encouraged by the federal health minister’s commitment to work with the city

Royal Inland Hospital in Kamloops. (Dave Eagles/Kamloops This Week file photo)
COVID-19 outbreak at Kamloops hospital grows to 66 cases

A majority of cases remain among staff at Royal Inland Hospital

Kamloops RCMP covered the animal with a blanket and dragged it out of the home on a carpet. (Kamloops This Week)
Oh ‘deer’: Bambi breaks into Kamloops home

A deer got trapped into a Kamloops home and had to be escorted out by RCMP

Most Read