Trisha Shanks
Arrow Lakes News
Columbia Cable, or YourLink subscribers in Nakusp have been infuriated with the level of service they have come to rely on. Beginning around November 9, there was a general loss of speed, occasional loss of connection, and huge delays uploading anything or even sending email.
Rick Offermann wrote a post in the Nakusp Communicator on FaceBook, “I’ve run an internet bandwidth test. Sometimes the download speed is acceptable, but I always seem to time out on the upload test. Speed goes down, down, down as if it’s being choked off.”
Almost a week after the internet problem being experienced in Nakusp began, it was identified to be with equipment owned and operated by a third party partner.
Tracey Buckley, BC Cable General Manager says, “We have been working closely with our vendor to resolve the problem as soon as possible, and to confirm an estimated time of repair. However, we were never able to accurately predict the estimated time for repair. As of mid-day Friday, November 21, our partner indicated the problem had been resolved. We did not communicate it at this time as we felt it necessary to monitor the system to ensure the repair performed completely alleviated the impact.”
The company says they will be automatically applying a full credit to each internet account, for each day, from November 9 until the day the repairs have resolved the issue, which will appear on the January billing. Customers can call their office at (250) 265-3733 with further questions.