E-Comm 911 call taker Madison Sheane says knowing your building or home address, the streets or landmarks you are near and your compass directions helps her ensure you get the help you need as quickly as possible. (E-Comm 911 photo/Submitted)

E-Comm 911 call taker Madison Sheane says knowing your building or home address, the streets or landmarks you are near and your compass directions helps her ensure you get the help you need as quickly as possible. (E-Comm 911 photo/Submitted)

74% of 911 calls are from cellphones, so know your location: E-Comm

Cell tower triangulation generally only narrows location down to the block someone is calling from

“We’re behind the coffee shop downtown.”

That’s not how you would describe your location to a taxi or delivery driver, goes the “Know Your Location” campaign from E-Comm 911. But it is the way a woman described her location to a 911 call taker after a gas explosion.

“If we can’t find you, we can’t help you,” the campaign radio ads ends.

Knowing your location is even more important when calling 911 from a cellphone, the dispatch service provider said in a release on Dec. 9.

Nearly three-quarters of 911 calls in B.C. now originate from cellphones. And while movies, social media geotagging and delivery apps that show location in real-time may make it seem like cellphones provide an exact address to 911 call takers, that is not yet the case.

“While calls from landlines give us a person’s exact whereabouts, information from cellphones is nowhere as precise,” E-Comm Director of Public Safety Initiatives Ryan Lawson said.

“Because location is determined by cell tower triangulation, it’s generally narrowed down to within a block of where someone is calling. That’s helpful, but it doesn’t eliminate the need for our staff to work with callers to find out exactly where they are so first responders can get to them as fast as possible.”

READ MORE: Talks break down between B.C.’s 911 operators, E-Comm but no job action planned

If you don’t know your exact location, 911 call taker Madison Sheane said there is other information you can provide, such as compass directions or landmarks.

“When you call 911, my job is to get you the help you need as quickly as possible,” Sheane said.

“You can help me do that faster by answering my questions, including knowing your building or home address, the streets or landmarks you are near and your compass directions.”

READ MORE: B.C. communities call for changes to ambulance response priorities

Lawson said new 911 technology being developed — the North American-wide initiative Next Generation 9-1-1 — is expected to allow for improvements in the future.

“In the coming years, we’ll see calls delivered to 911 with more precise location and additional information about the caller, the device being used and the location from which it is calling. This means call takers will spend less time trying to determine where the emergency is taking place and dispatchers will be able to make better decisions on what resources to dispatch and where,” he said.

“Until then, ‘what is your location’ will always be the first question our staff ask.”



karissa.gall@blackpress.ca

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

School District 8 is asking the education ministry to stop making the Foundation Skills Assessment data public. File photo
Kootenay Lake School District requests education ministry make annual student assessments private

The district is concerned the data is being misused by the Fraser Institute

Zoey Uniat is now three months old. Photo: Submitted
Castlegar baby with rare disorder progressing towards coming home

Fundraiser for Zoey Uniat has raised more than $50,000

Pioneer Arena is closing for the season. Photo: John Boivin
Castlegar’s Pioneer Arena and Nelson Civic Centre closing for season

RDCK is closing the ice at two of its arenas due to financial concerns related to COVID-19

A juvenile sturgeon in a B.C. rearing facility. The wild population in the Upper Columbia is estimated at 1,100 individuals, enhanced with roughly 5,500 hatchery fish. (file photo)
B.C.’s Upper Columbia sturgeon endure long battle with local extinction

Decades of monitoring and intervention is ongoing to save the prehistoric fish

Interior Health update. File photo.
86 new COVID-19 cases, two more deaths in Interior Health

The new deaths are from Heritage Square, a long-term care facility in Vernon

A scene from “Canada and the Gulf War: In their own words,” a video by The Memory Project, a program of Historica Canada, is shown in this undated illustration. THE CANADIAN PRESS/HO - Historica Canada
New video marks Canada’s contributions to first Gulf War on 30th anniversary

Veterans Affairs Canada says around 4,500 Canadian military personnel served during the war

Gin, one of the Kantymirs’ two sheep. (Martha Wickett-Salmon Arm Observer)
Sheep start up ATV, sit in cars and go for walks in Salmon Arm

Until they bought two sheep, Ken and Karleen Kantymir didin’t realize just how social the animals are

Heather Lucier, a pastor at Kelowna Harvest Fellowship, speaks to an RCMP officer outside of Harvest Ministries on Sunday, Jan. 10. (Michael Rodriguez - Capital News)
Kelowna church fined 2nd time for violating public health order

Harvest Ministries in Kelowna has previously said they will fight the tickets in court

Powell River-Sunshine Coast MLA Nicholas Simons was appointed to the NDP cabinet as minister of social development and poverty reduction after the October 2020 B.C. election. (Hansard TV)
B.C. job training fund increased for developmentally disabled

COVID-19 has affected 1,100 ‘precariously employed’ people

B.C. driver’s licence and identity cards incorporate medical services, but the passport option for land crossings is being phased out. (B.C. government)
B.C. abandons border ID cards built into driver’s licence

$35 option costing ICBC millions as demand dwindles

sdf
2nd in-school violence incident in Mission, B.C, ends in arrest

RCMP notified of local Instagram page with videos (now deleted) showing student assaults, bullying

BC Emergency Health Services has deployed the Major Incident Response Team (MIRRT) as COVID-19 positive cases rise in the Williams Lake region. (Monica Lamb-Yorski photo - Williams Lake Tribune)
B.C.’s rapid response paramedics deployed to Williams Lake as COVID-19 cases climb

BC Emergency Health Services has sent a Major Incident Rapid Response Team to the lakecity

(Photo submitted)
RCMP say ice climber seriously injured after reportedly falling 12 metres near Abraham Lake

Police say man’s injuries were serious but not life-threatening

U.S. military units march in front of the Capitol, Monday, Jan. 18, 2021 in Washington, as they rehearse for President-elect Joe Biden’s inauguration ceremony, which will be held at the Capitol on Wednesday. (AP Photo/J. Scott Applewhite)
Biden aims for unifying speech at daunting moment for U.S.

President Donald Trump won’t be there to hear it

Most Read